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Ecobee Sensor Troubleshooting - PartsXP

ecobee sensor troubleshooting

Ecobee Sensors gives a unique advantage over its competitors. You can set up these sensors anywhere in your house to give more details of temperature and activity in your home. However, you will have a little bit look at the sensor to know how they work. If you have any problem with your Ecobee smart/ remote sensor, this guide will help you. So, try our Ecobee sensor troubleshooting tips on your own before requesting Ecobee support.

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Room Sensor Won’t Pair

If you are facing issues with pairing the Ecobee room sensor to the thermostat, few things you can try to fix the problem.

First, make sure that your Ecobee thermostat is running the latest firmware. Go to the Main Menu > About on the thermostat and check the number listed under "Version". If it's not up to date, you have to contact the company support at 1-877-932-6233 or live chat for requesting a firmware update. Before contacting the support team, you should keep ready your Ecobee's serial number or registered email address.

Make sure your Ecobee sensor's battery is not too low. If it is low, replace the battery just to be safe.

Once you have done the above steps, repair your room sensor. Remove the back cover from the Ecobee sensor and remove its battery. Power cycle your thermostat by removing it from the wall and leave it for about two minutes. After that, position the thermostat back on the wall and wait for it to power up. Next, re-insert the battery into your room sensor and hold it close to your Ecobee. Make sure you get a notification to pair the sensor on your screen of Ecobee. If no prompt appears, contact the support team.

Room Sensor is Reading N/A - Unpairing and Re-Pairing

When a sensor loses connection from an Ecobee thermostat, you can notify it under Main Menu > Sensors on the thermostat. Also, it appears in the app as a hollow sensor with no signal waves and with "N/A". This connection may be lost from thermostat because of the following:

  • Low battery.
  • The sensor is too far from the thermostat if more than 45 feet.
  • Interference from environmental factors such as walls or other devices that broadcast on the same 915MHz frequency like a cordless phone, baby monitor, etc.

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Unpairing and Re-Pairing a Room Sensor

Go to the Main Menu > Sensor, select the sensor, and then tap on the "Trash" icon. After that, follow the process displayed. You can get the steps on Ecobee sensor placement on the thermostat in the above section.

If the pairing is not done, try replacing the battery in your sensor that may prevent it from repairing.

The sensor is placed too far from the thermostat could also be the cause of disconnections. To test it, leave the sensor close to the thermostat for 24 hours. If it is connected 24 hours, you can assume that you have initially placed the sensor too far away from Ecobee.

Replacing the Sensor’s Battery

Replacing a Room Sensor battery includes carefully removing the battery cover off, popping out the battery, and replacing it with a new one. Make sure the battery is inserted positive side up.

If your sensor uses sensor stand:

  • The sensor's stand acts as a battery cover. Place your thumb and index finger on the narrow part of the stand and place your other hand on the front side of the sensor.
  • Now, carefully pull upwards to release the sensor.
  • After that, remove the battery by gently prying it out of the battery compartment with a tin tool like a plastic card, pen, or screwdriver.

If your Ecobee sensor has circular battery cover:

  • Turn the tool into one of the curved corners of the battery cover, using a pen, plastic card, screwdriver, etc.
  • Gently remove the battery cover.
  • Finally, remove the battery from its compartment by using the same tool.

Insert the new battery

Make sure that the battery positive (+) side is up. You need to move the battery gently to allow it to be kept in place by the metal prongs.

Persistent Pairing Message on Thermostat

If the Ecobee thermostat is trying to pair to your room sensor, then consider that there is an unpaired room sensor with a battery inserted within the detection range of the thermostat. You should consider the following:

When the sensor pairing message is displayed on the thermostat, one ID will be displayed on the above message. Note that 4 digit ID that related to the ID on the back of the sensor.

If your thermostat detects neighbour sensor, add it to the ignored sensors list. Press "No, Don't ask again" and then tap "Yes, Ignore" to ignore the unwanted pairing sensor. You will get these options when the remote sensor pairing message displays on the Ecobee thermostat.

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Final Thoughts:-

Ecobee sensors are reliable, easy to use, and simple to troubleshoot. Hopefully, this Ecobee sensor troubleshooting guide will help you to get back your Ecobee as effective. If you need Ecobee thermostats or sensors, you can buy them at PartsXP. Here, you can order OEM Ecobee at an effective price.

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