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Ecobee Wifi Troubleshooting - PartsXP

ecobee wifi troubleshooting

Smart home devices can help you save money on energy bills and for enjoying the convenience of remote appliance operation. When your Ecobee devices refuse to connect to your home's Wi-Fi, you may feel frustrated and uncertain of what to do. There are several reasons for your Ecobee won't connect to Wi-Fi and other Wi-Fi related issues. Check out some of issues related to your ecobee Wi-Fi connection.

Ecobee Wi-Fi Troubleshooting

Here, you can check the potential causes and solutions for ecobee wifi connectivity issues. Go through our step-by-step guide for Ecobee wifi issues troubleshooting.

Wi-Fi Troubleshooting Checklist

If you have any issues with the Wi-Fi or in the middle of installing your ecobee thermostat for the first time, here are a few things to consider.

  • Check whether the wifi router is powered on and broadcasting on a 2.4 GHz network. The router should be on. If your router is dual-band type, you will need to connect it to the 2.4 GHz band, it should not be a 5 GHz band. However, this step is not applicable for the smart thermostat with voice control.
  • Make sure your device is up-to-date. Once verify it on your thermostat by going into Main Menu> About> Version.
  • Inspect your wifi router to see the encryption type. The encryption type must be set to WPA/ WPA2-AES. When there are updates that have been done in the server, you also need to update your router settings.
  • If you have connected your Ecobee thermostat, you will have to verify the signal strength on the device. To check this, on the thermostat you need to go to Main Menu> About> Wi-Fi. If you notice that the signal strength is less than 75%, consider there might be connection issues.

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Ecobee is Not Connecting to Wi-Fi Router

You may have installed your ecobee device correctly but it fails to connect to wifi. There can be many causes why an ecobee thermostat might fail to connect to the home's wifi router. You can try the below steps to fix the issue.

  1. Unplug the router and remove the thermostat from the wall. Then try power cycling the ecobee as well as the router.
  2. Leave both of these for about two minutes and then plug the router back in.
  3. After the router is back up and operating, you have to keep the ecobee back on the wall. Wait until it's powering up and it should be reconnected to wifi on its own.
  4. Go to the Main Menu> About> Wi-FI to know the status of your connection on your screen of the thermostat. Make sure the ecobee is connected to your router and to the servers.
  5. Check the firmware version, because an older version also caused connection problems. You can check your ecobee's firmware version by opening Main Menu> About> Version. So, ensure that your thermostat is up-to-date. For updating, you can reach the support team and request an upgrade.
  6. Check the wifi signal strength. If the signal strength is low or weak, try moving the router closer to the thermostat. Or, use a wifi range extender for improving signal strength.

If the above troubleshooting tips don't work, you can try connecting through a mobile hotspot. If it will be able to connect to a mobile hotspot, but not to your home's wifi network, it indicates that the problem with your home network. Be sure that it is connected to the 2.4 GHz network and entering the correct password. Also, verify if the security settings for the network are not too complicated for your ecobee to access.

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Ecobee Not Connecting to its Servers

If your ecobee thermostat is connected to your home's wifi network, but it is not connecting to ecobee servers, it may because of security settings on your router. To check whether the thermostat is connected to ecobee server or not, go to Main Menu> About> WiFi> Connected to If you notice that it is not connected to, you can try the following:

  1. Try power cycling the device by removing it from the wall and let it down for about 2 minutes.
  2. After two minutes, you need to place the ecobee back on the wall.
  3. Reconnect to wifi. To reconnect, open Main Men, go to settings> wifi> network> select wifi network. Choose your network name from the list and wait for reconnecting. If it is not reconnected, try with a mobile hotspot.

If you are unable to connect to ecobee server via mobile hotspot, but through the WiFi network, there is a problem with the security setting on your router like a firewall preventing outbound traffic to So, you will check your router as well as modem configuration. You need to access this through the router's settings interface. So, it's better to check with the help of your router manufacturer or ISP for getting advice on how to ensure that no outgoing ports are blocked. Router, as well as firewall settings, must permit connections to for all ports.

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Do smart thermostats work without WiFi?

Yes, a smart thermostat can work without wifi connection. But, its functionality limited to basic heating and cooling control only. Therefore, it will your interest to establish a secure and reliable wifi connection.

What happens if ecobee loses WiFi connection?

If your ecobee lost your network connection, it will operate as a thermostat to maintain the set temperatures and use the wireless sensors, if any connected. Simply, you will not able to control or monitor actions remotely until it reconnects to wifi.

Final Words

There are many reasons behind your ecobee devices not connecting to your wifi network or router. The router may be disconnected or unplugged, the device may lack adequate power, or you might be entered the wrong password of your Wi-Fi network. Although, an incompatible broadcast or encryption type network also caused wifi connection failures. Moreover, low signal strength and out-of-date firmware prevent secure connections.

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