Return & Refund Policy

At PartsXP, customer satisfaction is important to us. This Return & Refund Policy explains the conditions, process, and timelines for returns and refunds to ensure full transparency and compliance with Google Merchant Center policies.

1. Return Authorization Requirement (RMA)

All returns require prior authorization.

Customers must obtain a Return Merchandise Authorization (RMA) number before returning any item by contacting our customer support team.

• Returns without a valid RMA number will not be accepted
• The RMA number must be clearly marked on the outside of the return package
• Unauthorized returns will be refused and returned to the sender

To request an RMA number, please contact:

📧 Email: [email protected]

2. Return Eligibility Period

Returns are accepted within 30 days from the date of purchase.

To be eligible for a return, the item must:

• Be unused
• Be in original condition
• Be in original packaging
• Be in resellable condition

PartsXP reserves the right to inspect and determine eligibility for all returns.

3. Refund Process and Timeline

Once your returned item is received and inspected:

• Refunds are typically processed within 72 hours
• Refunds will be issued only to the original payment method used during purchase (credit card or debit card)
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

Refunds apply to the product cost only. Shipping and handling charges are non-refundable, except in cases of defective products or PartsXP shipping errors.

4. Restocking Fee

• There is no restocking fee for returns caused by:
  • Defective merchandise
  • Incorrect items shipped by PartsXP (must be reported within 30 days)
• All other returns are subject to a 20% restocking fee

This fee will be deducted from the refund amount.

5. Return Shipping Costs

Customers are responsible for return shipping costs.

Return shipping costs must be prepaid by the customer, except when:

• The item is defective or damaged upon arrival; or
• The return is due to a PartsXP shipping or fulfillment error

In such cases, PartsXP will provide a prepaid return shipping label via email at no cost to the customer.

6. No Exchanges

PartsXP does not offer product exchanges. If you receive a defective, damaged, or incorrect item, please contact our support team within 30 days of purchase to request a return and refund. Approved refunds will be issued to the original payment method in accordance with this Return & Refund Policy.

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with:

• Your order number
• Description of the issue
• Photos of the product (if applicable)

We will review the issue and provide a replacement, refund, or appropriate solution.

8. Order Cancellation

Orders may be cancelled only if they have not yet been processed or shipped. Please contact customer support as soon as possible to request cancellation.

Once an order has shipped, it must follow the standard return process.

9. Contact Information

For return requests, refund inquiries, or shipping questions, please contact us:

PartsXP
📧 Email: [email protected]