Shipping Policy

At PartsXP, we are committed to delivering your order quickly, safely, and transparently. This Shipping Policy explains our shipping methods, delivery times, costs, and procedures to ensure a clear and reliable shopping experience.

1. Shipping Locations

We currently ship orders to:

• United States (all 50 states)
• Additional locations may be added in the future

We do not ship to P.O. Boxes, APO/FPO addresses, or restricted locations unless otherwise specified.

2. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Orders placed after business hours will be processed on the next business day.

If there is any delay due to product availability, payment verification, or other issues, we will notify you promptly.

3. Shipping Methods and Delivery Time

We use trusted shipping carriers such as:

• UPS
• FedEx
• USPS
• DHL or other reliable carriers

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days (if selected)
• Express Shipping: 1–2 business days (if available)

Delivery times are estimates and may vary depending on your location, carrier, weather, and other external factors.

4. Shipping Costs

Shipping costs are calculated based on:

• Delivery location
• Package weight and size
• Selected shipping method

Shipping costs will be clearly displayed at checkout before you complete your purchase.

We may offer free shipping on selected products or promotional offers when applicable.

5. Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email
• A tracking number

You can use this tracking number to monitor your shipment directly through the carrier’s website.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

PartsXP is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address, please contact us immediately at:

Email: [email protected]

We will try to update your order before shipment if possible.

7. Lost, Delayed, or Damaged Shipments

If your order is:

• Lost in transit
• Significantly delayed
• Delivered damaged

Please contact us within 7 days of delivery.

We will work with the shipping carrier to resolve the issue and provide a replacement or appropriate solution when applicable.

8. Delivery Confirmation

Once a package is marked as delivered by the shipping carrier, PartsXP is not responsible for lost or stolen packages. Customers should contact the carrier directly for further assistance.

9. Shipping Restrictions

Certain products may have shipping restrictions due to:

• Carrier regulations
• Local, state, or federal laws
• Product size or weight limitations

These restrictions will be clearly stated on the product page when applicable.

10. Contact Information

Address:

1 Radisson Plaza Ste 800
New Rochelle, NY 10801

Email: [email protected]